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We believe in a winning combination of
“Market Focus” (doing the right thing) and
“Quality” (doing things right).
We aim to be recognised as a reliable supplier of quality products and
services which consistently meet our customers’ evolving needs.
Quality Policy
CCM Chemicals
Sdn Bhd is committed to Total Quality Management. Our aim is to be
recognized by our customers as a reliable supplier of quality products and
services that consistently meet their evolving needs.
We will achieve this by : -
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Understanding our
customers' precise requirements and ensuring that they are fulfilled.
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Providing the
same high standard of service to our internal customers within the
organisation. Teamwork will be the essence of our success.
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Believing in and
adopting the concept of prevention, by Doing It Right First Time, Every
Time.
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Continuously improving our processes, products and services in our quest to attain
excellence.
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Ensuring that our
suppliers are similarly committed to quality improvements.
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Customer Service Charter
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- We take full
responsibility to ensure that our performance standards meet or exceed
our Customers' expectations
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- We will endeavour to consistently
provide value added service to our Customers.
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- We will ensure that all
deliveries to our Customers are handled efficiently and safely
to meet the On Time In Full (OTIF) requirement.
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- We value our Customers'
feedback and ensure that it is dealt with effectively.
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MS ISO 9000
Our dedication to
Quality has already resulted in our Chlor-Alkali Plant, KLEA Refrigerant
Repacking Plant, and Calcium Nitrate Plant being accreditated to MS ISO
9002:1994, an internationally recognized quality standard.
We have successfully upgraded the Quality Management System in our
Chlor-Alkali Plant from MS ISO 9002:1994 standard to the latest MS ISO 9001 :
2000 standard in December 2002.
Work is currently underway to
convert our Quality Management Systems in the KLEA Refrigerant Repacking and
Calcium Nitrate Plants to comply to this latest standard as well.
Recognition
Our customers have also
recognized our efforts in providing top-notch quality products and services
to them, as evidenced by the various Vendor Awards we have won.
- QDCS Award from OYL in 2001
- Best Supplier of Raw Materials from Huntsman Tioxide in February 2002
Team Work
Our dedicated, loyal and
committed work force are our main assets, our human capital.
With their contributions in DOING THE RIGHT THINGS RIGHT FIRST TIME,
effective communications, spirit of continuous improvement, and teamwork, we
are able to deliver the most delightful buying experience to our customers -
and in so doing, we are able to ensure repeat orders, and hence the
continuing profitability and growth of our company.
Safety, Health
and Environment (S.H.E)
Safety is everybody's business.
CCM Chemicals insists on the highest standards of Safety, Health and
Environment (SHE) from each individual in the Company and in every facet of
its operations.
As SHE is an integral part of
CCM Chemicals’ operations, a Responsible Care programme is in place to assist
us and our customers in meeting acceptable safety standards. As part of this
programme, we offer the following services to our customers:
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Class
room training on Safe Handling Procedures of our products
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Practical
/ hands-on training on Emergency Procedures for selected hazardous
chemicals.
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Safety
Audit of
existing & potential customers' installations.
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Assistance
in applying for compliance to local legislation
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CIMAH
96 Regulation
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USECHH
2000 Regulation
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Assistance
in design and construction of chemicals storage and dosing facilities.
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Design
and installation of emergency safety procedure systems for selected
hazardous chemicals.
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Organizing
and partcipation in Emergency Mock Drills at customers' locations.
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S.H.E POLICIES
SAFETY & HEALTH POLICY
It is the policy of the CCM Group of Companies that
in the manufacture, distribution and use of our products, proper care will be
taken to protect the safety and health of all persons involved.
It is our policy to manage our activities so as to avoid causing unnecessary
or unacceptable risk to the safety and health of employees and customers and
of any members of the public who may be affected by our operations.
This policy means that we will conform to the legal requirements and
appropriate codes of practice and will take any additional measures
considered necessary. We will make our knowledge and expertise
available to the relevant persons and authorities.
ENVIRONMENTAL POLICY
It is the policy of the CCM Group of Companies to
manage our activities to give benefit to society. This entails ensuring
that they are acceptable to the community and that any adverse effects on the
environment are reduced to a practicable minimum.
It is our policy to :
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Promote the interchange of environmental
information and technology among our companies and with associated
companies.
Provide such information as is available at the time to enable CCM's and
Third Party's processes, when used under licence, to be operated without
unacceptable effects on the environment.
Provide adequate information and assistance to enable our companies'
products to be properly used, stored and disposed of, so as to avoid
unacceptable effects on the environment.
The application of this policy will be a prime consideration in the
management of activities in the CCM Group of Companies.
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RESPONSIBLE CARE® PROGRAMME
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The
RESPONSIBLE CARE® Programme is an initiative of
the chemical industry and is adopted by chemical companies to improve
continuously on the environmental, health and safety performance of their
operations and products in the manner
responsible to the concern of the end users and the public.
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The RESPONSIBLE
CARE® Programme started in Canada in 1985 and has spread worldwide to
some 42 countries, including Malaysia. It is managed on a
national basis by the chemical industry associations in the countries
concerned. Chemical Industries Council of Malaysia (CICM) is the
Malaysian steward for the RESPONSIBLE CARE initiative of the global
chemical industry. 33 chemicals companies signed the Certificate of Guiding
Principles to mark their companies’ commitment to the RESPONSIBLE CARE® Programme.
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CCM Chemicals Sdn
Bhd is committed to the 6 Codes of Management Practices:
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DISTRIBUTION
CODE
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To
reduce the potential for harm posed by the distribution of chemicals to the
general public, employees and the environment.
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COMMUNITY AWARENESS AND EMERGENCY RESPONSE
CODE
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To
work with nearby communities to understand their concerns and to plan
practices for emergencies.
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POLLUTION
PREVENTION CODE
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To
achieve ongoing reductions in the amount of all pollutants released into
the environment.
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PROCESS
SAFETY CODE
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To
prevent fires, explosions and accidental chemical releases.
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EMPLOYEE
HEALTH AND SAFETY CODE
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To
protect and promote the health and safety of people working at or visiting
company sites
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PRODUCT STEWARDSHIP CODE
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To make health, safety and environmental protection a
priority in all stages of a product’s life, from design to disposal.
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These codes do not
dictate how a company should operate but instead they are performance indicators
that encourage commitment, innovation and continual improvement.
CCM CHEMICALS SAFETY PERFORMANCE
SITE SAFETY PERFORMANCE
It is a
measurement on Safety Performance at the various CCMC sites. It provides key safety indicators i.e Lost Time Incidents (LTI),
reportable rate and dangerous occurrences.
Like financial targets all sites are measured on key safety indicators.
TRANSPORTATION
SAFETY STATISTICS
Since
CCMC transports most of our chemicals in road tankers and lorries, safety in
transportation is key to the way we conduct our business. This is the
reason why we monitor safety performance during transportation. Key
indicators are reportable accidents, dangerous occurrences and speeding.
SAFETY INCIDENTS AT CUSTOMER'S
LOCATION
Under
the Responsible Care Programme one of the Codes of Practice is Product
Stewardship Programme. In support of this programme, we conduct Product
Safety Training for customers on the use of chemicals sold by CCMC. Safety
audits are also conducted to ensure the customer's installation meets the
requirement under local legislations and guidelines.
CCMC also monitors
safety incidents at customer's location that involves the delivery of CCMC
products. Thus we can provide unrivaled safety services to the
customer.
CCM CHEMICALS EMERGENCY RESPONSE PLAN
The Emergency Response
Procedure (ERP) for CCM Chemicals products is to enable the company to
respond to an emergency situation which happen at either Malaysia or Singapore with assistance from
public emergency services and relevant parties. The emergency situation may
be an incident which threatens the safety or health of workers or members of
the public or is an incident which can have an adverse impact on the
environment.
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ERP
Scope
Covers all CCM Chemicals Sdn. Bhd. products which involve the supply and
distribution of chlorine, ammonia, caustic soda, hydrochloric acid, sodium
hypochloride, ferric chloride, polyaluminium chloride, nitric acid,
hydrogen peroxide, sodium cyanide, potassium cyanide, mixed acid,
hydrofluoric acid and MDI which are transported to customers throughout
East &West Malaysia
& Singapore.
Covers scheduled
waste, ferrous chloride solution (N131) transportation from suppliers
throughout Peninsular Malaysia to CCMC Pasir Gudang Works.
Depending on the
seriousness and type of incident, the CES team which is either based in
Pasir Gudang Works (PGW) or Shah Alam Works (SAW) or both centres will be
mobilised in the case of an emergency situation.
The ERP also covers
other traded products that are stored at the CCMC Warehouse in Port Klang.
However, the response to incidences involving these products is limited to
coordination by the CES Command Centres.
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CHEMICAL
EMERGENCY SERVICE
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Objectives
To provide advice on safety measures and remedial action to be taken when a
chemical emergency occurs.
To provide a trained professional team to respond to chlorine and other
chemical emergencies.
Chemical
Emergency Service telephone number : 1-800-888-565
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CES TEAM
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Plant Engineers and Plant Managers as team
leaders.
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24 hours service.
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Dedicated CES vehicles to transport team
and equipment
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LOCATION OF
TEAMS & COVERAGE
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Pasir Gudang Works (Command Centre)
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Johore, southern Malacca
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Singapore & other
countries
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Shah Alam Works
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Selangor,
Negeri Sembilan, northern Malacca, southern
Perak
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Butterworth
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northern Perak, Penang,
Kedah, Perlis
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Kuantan
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Pahang,
Terengganu, Kelantan
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Sabah
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state
of Sabah
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Sarawak
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state
of Sarawak
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OUR ACHIEVEMENTS
Awards and Achievements
The company’s strong
commitments to provide quality products and customers’ services as well as
comprehensive SHE programs are reflected in the numerous awards which have
been won.
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Responsible Care Programme (RCP)
§ Gold
Award for Community Awareness and Emergency Response Code
§ Gold
Award for Pollution Prevention Code
§ Silver
Award l for Distribution Code
§ Silver
Award for Employee Health and Safety Code
§ Merit
Award for Process Safety Code
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2005
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MSOSH Occupational
Health and Safety Gold Award
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2004
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Responsible Care Programme
(RCP)
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Merit Award for Distribution Code
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2003
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Responsible Care
Programme (RCP)
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Gold Award for Pollution Prevention
Silver Award for Community Awareness and Emergency Response Code
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2003
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MS: ISO 9001 (2000) Accreditation
for Calcium Nitrate Plant in Shah Alam
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2002
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Responsible Care
Programme (RCP)
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Gold Award Community
Awareness and Emergency Response Code
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2002
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MS:ISO 9001 (2000)
Accreditation for Chlor-Alkali Plants in Pasir Gudang
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2001
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MS: ISO 9002
Accreditation for Calcium Nitrate Plant in Shah Alam
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2000
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MSOSH Occupational
Health and Safety Silver Award
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1998/99
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Prime Minister’s
Hibiscus Award for Notable Achievement in Environmental Performance
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1998
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“Outstanding Management
Award” from Malaysian Water Association
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1997
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“Anugerah Inovasi
Penyelidikan Bersama Sektor Awam dan Sektor Swasta” from the Malaysian
Government
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1996
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Prime Minister’s
Hibiscus Award for Exceptional Achievement in Environmental Performance
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1995
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Pioneer Signatory of
Malaysia’s Responsible Care Programme (RCP)
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1993
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MS: ISO 9002
Accreditation for the Chlor-Alkali Plants in Pasir Gudang
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